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objects file

Posted: Mon Dec 01, 2014 10:11 am
by Kat
In the latest version of essentials which I downloaded today, I am not able to separate the colors in a bx format font. For example the holly berries and leaves do not separate from the actual letter. The colors show up and can be changed however. I had to save the letter and bring it in as a separate file before having the objects bar arrow give me the opportunity to separate the parts of the design.

What happened? Thanks.

Re: objects file

Posted: Mon Dec 01, 2014 1:45 pm
by EastWitch2
Hi Kat!

You may want to let the Embrilliance Support Team know about the problem you are having as they are the only ones that will know if it is a technical problem with the new version or if the problem has something to do with the BX Font you are working with.

You can use the link below and fill out a Support Ticket and they will answer you back.

Give them as much information as possible about the problem and also which computer system you have, Mac or Windows.