Latest MAC update and Embrilliance problems

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Joined:Thu Sep 01, 2011 12:45 pm
Latest MAC update and Embrilliance problems

Post by oquinlhads » Tue Nov 01, 2016 1:53 pm

I've done the MAC OS update to 10.12.1 and Embrilliance shows version 1.152. Have been having periodic not-responding issues and a couple of crashes while using Embrilliance, mostly developing monograms with fonts either BX or PES fonts loaded with Alphatricks. I had no trouble with AlphaTricks and loading some new fonts.
All attempts to save design to USB drive result in not-responding and having to force quit Embrilliance and force eject the USB drive

Joined:Sun Nov 05, 2017 11:00 am

Re: Latest MAC update and Embrilliance problems

Post by LeoQueenPrints » Sun Nov 19, 2017 7:55 pm

Worries me to see that 19 days later not one response to this message. Having multiple issues with Embrilliance myself and honestly already questioning my decision to purchase it due to lack of response when something goes wrong and a question is asked.

Joined:Mon Feb 09, 2015 3:46 am

Re: Latest MAC update and Embrilliance problems

Post by hsbdobergirl » Mon Nov 20, 2017 6:30 am

If you need an answer immediately you should go directly to support and open up a problem ticket. They are very good they getting back to you promptly.

Joined:Fri Oct 11, 2013 10:11 am

Re: Latest MAC update and Embrilliance problems

Post by peaceloveknit » Mon Nov 20, 2017 10:31 am

Hi LeoQueenPrints, I don't see your original post from 19 days ago.
Running Thumbnailer, Essentials, Enthusiast, Alpha Tricks and Stitch Artist Level 3
MacBook Pro with Catalina
Brother PR655
Apple geek who loves Embroidery, Knitting, Sewing and Quilting

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