new lap top

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pab
Posts: 4
Joined: Sat Oct 18, 2014 9:58 am

new lap top

Post by pab » Thu Feb 26, 2015 1:40 pm

I purchased a new lap top and have downloaded Embrillance and entered the serial number for Enthusiast. I noticed that my previously downloaded fonts were not automatically added. Does this mean I have to redownload all the fonts again on my new computer?
Thanks,
Peggy

EastWitch2
Posts: 755
Joined: Thu Apr 25, 2013 5:14 pm

Re: new lap top

Post by EastWitch2 » Fri Feb 27, 2015 4:47 pm

Hi Peggy!

If you had your added fonts loaded in Embrilliance on a old or another computer then you might be able to copy them from the Embrilliance Program on the old computer and paste the files to your new one.

You would have to contact the Embrilliance Support Team by filling out and submitting the Open Support Ticket at the link below and ask them the best way to do this if it is at all possible to do.
http://www.embrilliance.com/osticket/open.php

They will tell you how to locate the files you would need in the Embrilliance program and how to go about transfering them to the new lap top.

Let them know what Operating System you have on both computers ( Windows or Mac).

Hope this helps you!
EastWitch2

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