Hoop Sized Return to Default after Updates

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peaceloveknit
Posts: 15
Joined: Fri Oct 11, 2013 10:11 am

Hoop Sized Return to Default after Updates

Post by peaceloveknit » Sun Jul 27, 2014 12:46 pm

I have added hoops or changed names in the preferences so that they make sense to me. After I install the update the hoop sizes go back to the default sets.
Is there a way to keep my added or updated hoop sizes so I don't have to redo them after each update?

Thanks,

Maria
Maria
Running Essentials, Enthusiast, Alpha Tricks and Stitch Artist Level 3
MacBook Pro with High Sierra
Apple geek who loves Embroidery, Knitting, Sewing and Quilting

EastWitch2
Posts: 755
Joined: Thu Apr 25, 2013 5:14 pm

Re: Hoop Sized Return to Default after Updates

Post by EastWitch2 » Sun Jul 27, 2014 1:39 pm

Hi maria

Please contact the Embrilliance Support Team by using the link below.
http://embrilliance.com/contact-us

Fill in the Support Ticket and let them know about the problem of loosing your hoops when you do any of the updates for the program.
One of the Support Team will get back to you and answer your question.

Any technical questions like this are best to be sent to and addressed by the Support Team as they are the only ones that could make any changes to the program if at all possible.

EastWitch2

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