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Cannot set Font Collection 1 Serial Number

Posted: Thu Dec 20, 2012 5:02 pm
by barblln
Every time I open Embrilliance, I am prompted to enter the Font Collection 1 serial number. I have tried to 'save' the serial number through the Help > Serial Numbers dialog, but it won't allow me to set my number. I am able to use the fonts successfully, but surely I am not supposed to have to enter the serial number every single time I open the app?

I am on Mac OS 10.8.2.

Thanks for any advice you can offer!

Re: Cannot set Font Collection 1 Serial Number

Posted: Sat Dec 28, 2013 9:51 am
by LisaSewBubbles
For all serial number questions, you should use the Contact Us link to fill out a trouble ticket. Fonts Collection 1 has its own serial number just like our other programs.

If you did not purchase Fonts 1 and want to remove this message, please leave the serial number field blank, click OK.

You will get a message saying that serial number is not valid do you want to try again. Choose No.

The program will then ask you if you want to remove Fonts 1 so that you no longer get this message - choose Yes.

The collection will be removed from your computer and you will no longer be prompted for a serial number.

FOR ALL OTHER Font 1 Collection serial number questions - please fill out the support form under Contact Us so we can help!