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Font Bad Message

Posted: Fri Apr 11, 2014 8:51 am
by Nonna
I have purchased several new fonts from Designs by JuJu and got a "font bad" message when uploading them. It said they would be skipped even though they appear in my selection and seem to work. The problem is that it messes up the order of the fonts, it shows one font that isn't the correct font. I deleted it and tried to re-down load it but it still happens. Any suggestions to correct the problem would be appreciated. I friend got the same fonts and hers worked fine for her.

Re: Font Bad Message

Posted: Fri Apr 11, 2014 2:18 pm
by EastWitch2

Which Embrilliance program are you trying to upload the fonts into?
Are the font formats that up are trying to load to the embrilliance program bx Font files or regular font stitch files for you machine such as pes or vip or jef?

My first thought is to tell you to email Designs by Ju JU and include the downloaded file so they can check it for you.
Explain the problem to them.