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Convert it mac is not recognizing my files or my serial #

Posted: Wed Oct 03, 2012 8:54 am
by jesshuff
I have tried to go to my files saved on my mac and click to open them, which then the embrilliance thumbnail is opening but tells me the files cannot be opened and then it asks for my serial #. Then it tells me that it is not valid...the same # I used to register and download. Am I missing an obvious step? What am I doing wrong?

Re: Convert it mac is not recognizing my files or my serial

Posted: Tue Oct 29, 2013 6:00 am
by rochafleming
Yeah same is happening with me. Is there an option for forget serial#?

Re: Convert it mac is not recognizing my files or my serial

Posted: Tue Oct 29, 2013 4:09 pm
by EastWitch2
Hi rochafleming!

Click on this link below to the same question that was previously posted here on the Forum and the response that was given to the question.
Maybe this will help you.
http://www.embrilliance.com/phpBB3/view ... f=17&t=333

If not click on the link below which will take you to the contact page where you can fill out the information form about the prblem you are having and someone from the Embrilliance Support Team will get back to you to help you out.

http://embrilliance.com/contact-us

EastWitch2