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Hi, I purchased Stitch Artist 3 and added the serial number, restarted the program (verified several times that the serial number is still showing). My tools panel doesn't look anything like the Stitch Artists videos. The serial number didn't add additional tools for the Stitch Artist features, but only see basic Embrilliance. I tried re-installing. And I sent support an email - any other ideas? ** Solved**
I can't say for certain, but I would imagine the original problem was solved by adding the additional serial numbers needed to activate the other levels needed before adding level 3. As for the tools not showing, be sure you click the Create button. That will launch the tools in StitchArtist to go along with the levels installed. I hope this helps.
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