why can't i see a preview

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Nicole Boutte
Joined:Thu Jun 25, 2015 6:43 pm
why can't i see a preview

Post by Nicole Boutte » Thu Oct 22, 2015 12:49 pm

Before updating my Mac I could see previews of my files when looking through the folder. Now for some reason I have to open embrilliance and look at them through there? Is this ANOTHER program I have to purchase just to preview files?

Joined:Mon Jan 16, 2012 6:09 pm

Re: why can't i see a preview

Post by adloona » Sun Mar 27, 2016 4:17 pm

I also have this problem after mozilla updated on my iMac about a month or so ago. I have searched and have found out nothing. Please could someone address this problem for us?

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Re: why can't i see a preview

Post by Admin » Mon Mar 28, 2016 9:39 am

Re-run your Thumbnailer program from the Applications folder. You may then need to restart the Mac.

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Joined:Sat Nov 26, 2016 12:33 pm

Re: why can't i see a preview

Post by mines2016 » Mon Nov 28, 2016 9:36 am

Hi, I installed the thumbnailer, signaled all the formats, and I can't see a preview of the pcs, pes, sew, jef files. However it is working for art, vip, emb and others files. Why?

Joined:Fri Dec 30, 2016 3:52 pm

Re: why can't i see a preview format pes can see others????

Post by sew2sew » Fri Dec 30, 2016 4:01 pm

I have installed thumbnailer but i can see all the formats but pes. It shows pes as a pdf file. Why??????????????????????????????????????????????

Joined:Sat Aug 12, 2017 6:07 pm

Re: why can't i see a preview

Post by GNR09 » Sat Aug 12, 2017 6:11 pm

I am having the same issue I can see all previews except PES and I own a Brother. What a waste of money.

Joined:Sat Sep 13, 2014 3:31 am

Re: why can't i see a preview

Post by klara » Thu Aug 17, 2017 3:46 am

I can't see all formats, I tried everything updates and new install, but It doesn't show all formats . I am on a Mac with the newest software updates. This is so annoying because it is not a cheap programm but like this it is a waist of money.

Joined:Mon Feb 09, 2015 3:46 am

Re: why can't i see a preview

Post by hsbdobergirl » Thu Aug 17, 2017 4:04 pm

I had the same problem when I upgraded to a new opsys. There was some setting that needed to be updated by dang I can't remember what it was. I would contact support (open a ticket). It was something really simple.

Joined:Wed Nov 02, 2016 8:44 pm

Re: why can't i see a preview

Post by Wilder » Sat Aug 19, 2017 6:53 pm

There is most likely an update or solution to this product. I would advise opening a ticket and one of their experts will be able to assist you. :)

Joined:Sat Oct 29, 2016 1:03 pm

why can't i see a preview

Post by Sewbusy27 » Thu Oct 19, 2017 11:13 pm

I am having a problem seeing any thing that is a PES format, they show up as a PDF file, I can open in another software to see what it is, even though it is a pdf file. All other formats are viewable with a picture ..... Also, my PDF software will not open. I have uninstalled Thumbnailer, and reinstalled, still the same thing. I have not uninstalled PDF. But when I had Thumbnailer uninstalled, the PDF worked to open instructions, etc.
I have opened a ticket several days ago, but have yet to get a reply. Can somebody help or tell me what to do. I feel like it is in the Thumbnailer program. I am so frustrated.
OH, the program has worked perfectly until about the last two weeks, as did the PDF. Just strange
Kay in East Texas

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