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why can't i see a preview

Posted: Thu Oct 22, 2015 12:49 pm
by Nicole Boutte
Before updating my Mac I could see previews of my files when looking through the folder. Now for some reason I have to open embrilliance and look at them through there? Is this ANOTHER program I have to purchase just to preview files?

Re: why can't i see a preview

Posted: Sun Mar 27, 2016 4:17 pm
by adloona
I also have this problem after mozilla updated on my iMac about a month or so ago. I have searched and have found out nothing. Please could someone address this problem for us?

Re: why can't i see a preview

Posted: Mon Mar 28, 2016 9:39 am
by Admin
Re-run your Thumbnailer program from the Applications folder. You may then need to restart the Mac.

Re: why can't i see a preview

Posted: Mon Nov 28, 2016 9:36 am
by mines2016
Hi, I installed the thumbnailer, signaled all the formats, and I can't see a preview of the pcs, pes, sew, jef files. However it is working for art, vip, emb and others files. Why?

Re: why can't i see a preview format pes can see others????

Posted: Fri Dec 30, 2016 4:01 pm
by sew2sew
I have installed thumbnailer but i can see all the formats but pes. It shows pes as a pdf file. Why??????????????????????????????????????????????

Re: why can't i see a preview

Posted: Sat Aug 12, 2017 6:11 pm
by GNR09
I am having the same issue I can see all previews except PES and I own a Brother. What a waste of money.

Re: why can't i see a preview

Posted: Thu Aug 17, 2017 3:46 am
by klara
I can't see all formats, I tried everything updates and new install, but It doesn't show all formats . I am on a Mac with the newest software updates. This is so annoying because it is not a cheap programm but like this it is a waist of money.

Re: why can't i see a preview

Posted: Thu Aug 17, 2017 4:04 pm
by hsbdobergirl
I had the same problem when I upgraded to a new opsys. There was some setting that needed to be updated by dang I can't remember what it was. I would contact support (open a ticket). It was something really simple.

Re: why can't i see a preview

Posted: Sat Aug 19, 2017 6:53 pm
by Wilder
There is most likely an update or solution to this product. I would advise opening a ticket and one of their experts will be able to assist you. :)

why can't i see a preview

Posted: Thu Oct 19, 2017 11:13 pm
by Sewbusy27
I am having a problem seeing any thing that is a PES format, they show up as a PDF file, I can open in another software to see what it is, even though it is a pdf file. All other formats are viewable with a picture ..... Also, my PDF software will not open. I have uninstalled Thumbnailer, and reinstalled, still the same thing. I have not uninstalled PDF. But when I had Thumbnailer uninstalled, the PDF worked to open instructions, etc.
I have opened a ticket several days ago, but have yet to get a reply. Can somebody help or tell me what to do. I feel like it is in the Thumbnailer program. I am so frustrated.
OH, the program has worked perfectly until about the last two weeks, as did the PDF. Just strange
Thanks
Kay in East Texas