Installing Thumbnailer (on Mac)

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jaykulala
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Joined: Wed Dec 29, 2010 10:28 am

Installing Thumbnailer (on Mac)

Post by jaykulala » Wed Dec 29, 2010 11:10 am

I'm having trouble installing Thumbnailer. I'm running Mac OS 10.6.5. The necessary folders are in place. But I receive an "Install Failed; error removing old generator" message. I even uninstalled Convert It, in case that was the problem, but no luck. Any suggestions?

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Mac
Posts: 119
Joined: Fri Dec 03, 2010 8:19 pm

Re: Installing Thumbnailer

Post by Mac » Wed Dec 29, 2010 5:41 pm

This sounds like a permissions issue, i.e. you are not logged into your Mac as as administrator.
You can try to manually delete the old generator as follows:

Open a New finder Window
Choose Column mode for your view
Select your start up drive in the left hand panel (probably named Macintosh HD unless you have changed it)
In the next column select Library
In the next column select QuickLook
In the next column right click or ctrl click EMBQLSERIAL.generator or if an older version it will be EMBQL.generator and select Move to Trash from the pop up menu
If asked for a password enter the admin password for your Mac.
Now go to the Finder Menu and choose Empty Trash

You should now be able to successfully run the installer.
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jaykulala
Posts: 2
Joined: Wed Dec 29, 2010 10:28 am

Re: Installing Thumbnailer

Post by jaykulala » Wed Dec 29, 2010 9:51 pm

@Mac
Brilliant!
Your suggestion worked perfectly. Thanks so much.

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